FAQ

How long will it take for my order to be fulfilled? 

NiBBLE believes in sustainable printing and do not want to print more than is needed. Hence, instead of printing in bulk with stock on hand, we designate buying periods for our customers to purchase products. This allows us to know exactly how many of each product we need to print without having a surplus. Customers can expect to receive their products between 15 – 45 business days after the designated buying period has ended. This gives us enough time to ensure the highest quality for all our products.

My order has shipped out. How long will it take to get to me? 

Once your order has been shipped, you will receive a shipping confirmation email. Local orders will take anywhere from 1 – 5 days.

How do I exchange/return an item? 

Unfortunately, our store cannot process exchanges or returns at this point in time. We are actively expanding our infrastructure to accommodate this for all our valued supporters. However, we acknowledge that products can be damaged before receiving it. We will approach these situations on a case by case basis. Please email us at merchandise@nibbleesports.co.za for any disputes.

Do you ship internationally? 

No, we are currently only servicing the South Africa community. We are actively searching for potential courier partners that can ship internationally at an affordable rate.

What methods of payment do you accept? 

Credit & Cheque (Visa & Mastercard), Instant EFT, Masterpass, and Zapper.

What sizes do you offer for clothing?

See product descriptions for sizing options.

What’s in my order and where is it being sent to? 

You are emailed an order confirmation shortly after you submit your order. Please review the information contained in it immediately. We cannot be held responsible for shipping to addresses or fulfillment of orders that have been inaccurately filled out. Check your spam folder if you have not received your order confirmation within 30 minutes. 

Will you have new items available for purchase?

Yes, we are always looking to expand our range and include more unique designs in our store. We will inform everyone through Facebook, Twitter, or Instagram when new items are available.

Have problems or questions about your order?

If you have any questions, concerns or problems with your order, please send an email to: merchandise@nibbleesports.co.za